Policies

Privacy Policy

Effective Date: 25/05/2026

Northstone Agency Ltd (“Northstone”, “we”, “our” or “us”) respects your privacy and is committed to protecting any personal information you provide through our website, services and communications.

This Privacy Policy explains:

  • what information we collect,
  • how we use it,
  • how it is stored,
  • and your rights regarding your data.

By using our website or contacting Northstone, you agree to the practices described in this policy.

1. Who We Are

Northstone Agency Ltd is a UK-based agency providing:

  • website design,
  • CRM setup,
  • automation systems,
  • AI workflow support,
  • and related digital services.

Company Number: 17174328

For any privacy-related questions, you can contact us at:

Email: hello@northstoneagency.com

2. Information We Collect

We may collect and process the following information:

Information you provide directly:

  • Name
  • Email address
  • Phone number
  • Business information
  • Project details
  • Messages submitted through forms

Information collected automatically:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Website usage data
  • Cookies and analytics information

Information collected through enquiries:

If you contact us through:

  • forms,
  • email,
  • phone,
  • or social media,

we may store communication history related to your enquiry or project.

3. How We Use Your Information

We use your information to:

  • respond to enquiries,
  • provide services,
  • manage projects,
  • improve website performance,
  • communicate with clients,
  • send relevant updates,
  • and maintain internal records.

We may also use data to:

  • improve user experience,
  • analyse website traffic,
  • and improve operational systems.

We do not sell personal information to third parties.

4. CRM, Automation & AI Systems

Northstone may use CRM platforms, automation tools and AI-supported systems to:

  • organise enquiries,
  • manage projects,
  • improve response times,
  • and streamline operations.

These systems may process customer information securely as part of normal business operations.

We take reasonable steps to ensure any platforms we use are reputable and operate with appropriate security measures.

5. Cookies & Analytics

Our website may use cookies and analytics tools to:

  • understand website usage,
  • improve performance,
  • and enhance user experience.

Cookies are small files stored on your device that help websites function effectively.

You can manage cookie settings through your browser preferences.

We may use tools such as:

  • Google Analytics,
  • website performance tracking,
  • or similar analytics services.

6. Data Storage & Security

We take reasonable technical and organisational measures to protect personal information from:

  • unauthorised access,
  • misuse,
  • loss,
  • or disclosure.

However, no online system can ever be guaranteed 100% secure.

Information may be stored using secure third-party platforms relevant to our operations and services.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • provide services,
  • maintain records,
  • comply with legal obligations,
  • or resolve disputes.

Enquiry information may be retained for internal business and communication purposes unless deletion is requested.

8. Third-Party Services

Our website or services may integrate with third-party providers including:

  • hosting providers,
  • CRM systems,
  • automation tools,
  • analytics services,
  • communication platforms,
  • and payment providers.

These third parties may process data in accordance with their own privacy policies.

Northstone is not responsible for the privacy practices of external third-party websites or platforms.

9. Your Rights

Under UK data protection laws, you may have the right to:

  • request access to your personal data,
  • request correction of inaccurate information,
  • request deletion of your data,
  • object to certain processing activities,
  • and withdraw consent where applicable.

To make a request regarding your data, please contact us using the details below.

10. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact:

Northstone Agency Ltd
Company Number: 17174328
Email: hello@northstoneagency.com
Website: https://northstoneagency.com

11. Changes To This Policy

Northstone may update this Privacy Policy from time to time to reflect:

  • legal changes,
  • operational updates,
  • or service improvements.

The latest version will always be available on this page.